SHIPPING POLICY

Thank you for shopping with Peluvara, operated by VURAL COMMERCE LLC. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

SHIPPING DESTINATIONS

Peluvara currently ships orders to customers within the United States.

ESTIMATED DELIVERY TIME

Our estimated delivery time is 7–12 business days.

Delivery estimates begin after your order has been successfully placed and confirmed. Business days generally exclude weekends and public holidays.

Please note that delivery times are estimates and are not guaranteed. Occasionally, delays may occur due to carrier operations, weather conditions, high order volumes, customs or logistical disruptions, or other circumstances outside our reasonable control.

SHIPPING COSTS

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Promotional free shipping offers, if available, may be subject to specific conditions displayed on our website.

ORDER TRACKING

Once tracking information becomes available for your order, it will be provided to you using the contact information supplied during checkout.

Please allow some time for tracking information to update after your order has been shipped, as carriers may require additional time to scan and update the package in their system.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us at peluvarashop@gmail.com as soon as possible.

We will make reasonable efforts to update the address before the order enters processing or shipment. However, we cannot guarantee that an address can be changed after an order has begun processing or has been shipped.

Peluvara is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

DELIVERY DELAYS

Although we aim to have orders delivered within the estimated 7–12 business day timeframe, unexpected delays may occasionally occur.

If your order has not arrived within the expected timeframe, please check your tracking information first.

If there has been no meaningful tracking update or you believe there is a problem with your shipment, contact us at peluvarashop@gmail.com and we will assist you in investigating the issue.

LOST PACKAGES

If tracking indicates that your package may have been lost in transit, please contact us at peluvarashop@gmail.com.

We may work with the applicable shipping carrier or fulfillment provider to investigate the shipment.

If the package is confirmed to have been lost before successful delivery, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any information provided by the carrier.

If you are still unable to locate the package, contact us at peluvarashop@gmail.com so we can assist with reviewing the delivery information and determining the appropriate next steps.

DAMAGED PACKAGES OR PRODUCTS

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at peluvarashop@gmail.com.

Please include your order number and clear photos or videos of the issue where reasonably necessary.

Damaged, defective, and incorrect items are handled in accordance with our Return & Refund Policy.

MULTIPLE PACKAGES

In some cases, items within the same order may be shipped separately due to fulfillment or logistical requirements.

If your order is shipped in multiple packages, the packages may arrive at different times and may have separate tracking information.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us at peluvarashop@gmail.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may be unable to modify or cancel it.

If an order can no longer be canceled, you may request a return after receiving it in accordance with our Return & Refund Policy.

CUSTOMS AND IMPORT FEES

For orders shipped within the United States, customs or import duties generally do not apply to domestic shipments.

If an order is fulfilled from outside the United States or otherwise becomes subject to customs processing, additional processing time or charges may apply depending on the circumstances. Any legally required duties, taxes, or fees will be handled in accordance with applicable law and the information presented to you at checkout.

CONTACT US

If you have questions about shipping, delivery, or tracking, please contact:

Peluvara
Operated by VURAL COMMERCE LLC
Email: peluvarashop@gmail.com