RETURN & REFUND POLICY

At Peluvara, operated by VURAL COMMERCE LLC, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

RETURN ELIGIBILITY

To be eligible for a return:

• The return request must be submitted within 30 days of receiving the item.
• The item must be unused and in the same condition in which it was received.
• The item must be returned in its original packaging, where applicable.
• Proof of purchase or your order number may be required.

Items that are used, altered, intentionally damaged, or returned in a condition substantially different from how they were received may not be eligible for a refund, except where required by applicable law.

HOW TO REQUEST A RETURN

To request a return, contact us at peluvarashop@gmail.com and include your order number and the reason for your return.

Please do not send your item back before contacting us.

If your return is approved, we will provide you with return instructions and the appropriate return address.

Items returned without prior authorization or sent to an unauthorized address may not be accepted.

RETURN SHIPPING COSTS

If you are returning an item because you changed your mind, ordered the wrong item, no longer want the product, or for another reason unrelated to a product defect or fulfillment error, you are responsible for the return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

If you received an item that is damaged, defective, or different from what you ordered, please contact us at peluvarashop@gmail.com. If the issue is confirmed, Peluvara will provide an appropriate solution at no additional cost to you, which may include a replacement, refund, or return with return shipping covered by us.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at peluvarashop@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem, where reasonably necessary

Once we review the information, we will determine the appropriate solution. Depending on the circumstances, this may include a replacement, full or partial refund, or a return at no additional cost to you.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Personalized or custom-made products
• Gift cards
• Products that have been used, materially altered, or damaged after delivery by the customer
• Products that cannot reasonably be returned for hygiene or safety reasons once used or opened, where applicable and permitted by law

Any product specifically marked as “Final Sale” before purchase may also be non-returnable, except where the item arrives damaged, defective, incorrect, or where applicable law requires otherwise.

If you are unsure whether your item is eligible for return, contact us before sending it back.

EXCHANGES

If you would like to exchange an eligible product, contact us at peluvarashop@gmail.com.

Depending on the circumstances, the fastest way to receive a different item may be to return the original item and place a new order after the return is approved.

If an exchange is required because the original item was damaged, defective, or incorrect, an eligible replacement will be provided at no additional cost.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at peluvarashop@gmail.com.

ORDER CANCELLATIONS

If you need to cancel an order, contact us at peluvarashop@gmail.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If an order cannot be canceled, you may request a return after receiving it in accordance with this Return & Refund Policy.

CONTACT US

For questions regarding returns, refunds, exchanges, damaged products, or order issues, contact:

Peluvara
Operated by VURAL COMMERCE LLC
Email: peluvarashop@gmail.com